When you buy things, go out to dinner, pick a doctor, do you research them and look at reviews? I do. When I'm looking on Amazon for something, I look at the reviews. I read at least a couple pages of reviews, good and bad, before I decide. I don't usually look at restaurant reviews though. That's too subjective for me. And I don't think I've ever picked a doctor based on their reviews. But I have left a couple reviews on my dentist - he's fabulous!
I think I'm pretty honest when I leave a review. I try to be. Even if it's for something I don't like, I try and find one little nice thing to say, you know, unless they totally suck! The other day, I ordered a personalized gift off of Etsy. It's really pretty. But the name is small and hard to read so I only gave them 4 stars. And I said why in the review. They emailed me and said they strive for complete customer satisfaction and wanted to know how they could've done better, so I would've given them 5 stars. So I replied...they responded with, "thank you for letting me know. I respect your comment but this font is popular nowadays so we are using this on all our products and get hundreds of compliments about it. Please make your review 5 stars, we will appreciate it." Ummm, NO! That ticked me off. I said the product was lovely, nice quality, etc. but I was disappointed in how they did the name. humph.
Also, you have to be pretty bad for me to write a complaint to a company. I'm more about telling a company when they've done a great job. People don't hear that enough.
Last night, we went to Best Buy and bought a sound bar for the TV. We had one in mind when we went. I could've gotten it off Amazon for $2 less but I don't want to give them ALL my business. Anyway, for the first time, they were not helpful. There were 3 salesmen in that area, just standing around and I had to go to them. The man that opted to help us, was a little condescending. We ended up getting something better than what we had intended but I didn't appreciate being talked down to. Also, there was no one at the cash registers and when we asked if someone could help us, a young woman begrudgingly came to check us out. It was really an unpleasant experience all around. I'm still trying to decide if I want to let Best Buy know that or not.
This is an interesting article about fake reviews, which was really all I originally wanted to talk about! :-)
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